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The Importance Of Trust In Offshore Outsourcing

So how would you know if the service provider you have selected and the staff they have hired for you are really doing their job and doing it well?  If you are somewhere in North America or Europe or Oceania, and your service provider is in one of the cities in the Philippines, chances are … Continue reading

Outsourced But Not Disengaged

One of the current challenges faced by the offshore Business Process Outsourcing (BPO) industry is the high turn-over rate of staff. While this is largely caused by growing number of BPO companies (from both large and small players) recruiting talents from each other, this is also caused by the fact that most outsourced BPO employees … Continue reading