By Darren Juffray H. Manalastas
Earlier this year, The Business Processing Association of the Philippines (BPAP) and the Commission on Higher Education (CHED), both geared up to launch the Service Management Program. The said program is aimed to be integrated to the college and universities curriculum within this year and the years to come.
It is said, that within the program, students from different schools who are taking up IT-related courses and business-related courses will now have this program added as a minor subject. It aims to equip the students with the basic knowledge needed in the said industry so as to fill in the gap in the lack of skilled employees.
Notable subjects included in the program are Fundamentals of BPO 101 and Services Culture. The subjects are inclined to teach students about the operation side of the industry. However, there is still a need for more experts in these topics to act as teachers, not only for the students, but also for the teachers of the partner schools. This is in order for them to be able to move up within the other areas of the country where the said program will be launched next. One of the things that can be done by these instructors is that they should try to shadow each lesson, so as to familiarize themselves with the teaching methods needed to properly teach the subject matter.
Dialogues between the students, industry practitioners, teachers and school faculty members are being held so as to continually improve the system and teaching methods, it also aims to boost the curriculum to a new level and then increase the number of the future members for the industry.
The next semester will see the roll of a new subject, Fundamentals of BPO 102, in which it further tackles about the operation side of the industry. Project management, Sigma Six, regression analysis and many more similar subjects will be covered by experts that are willing to share their knowledge to the students taking up this program.
Although the Service Management Program is already on a roll, there is still a need for more teachers that are able to relay their knowledge about the outsourcing industry to the students taking up this program. BPAP and CHED are continually working together in providing the necessary training to teachers and faculty of various universities and colleges nationwide. This is in order to prepare the schools for the next school year wherein the Service Management Program will be included in their curriculum. Also included in the training process is the Department of Science and Technology’s (DOST) Information and Communications Technology Office and its Science Education Institute, wherein together they are finding more effective ways and means of teaching this curriculum to the students.
The BPAP and CHED are highly encouraging industry practitioners to devote their time and effort in pushing the BPO industry in the Philippines by involving themselves in the teaching process through the Service Management Program. The success of the program will determine the success of the efforts in the BPO industry to fill in the gap in the lack of skilled employees and will be the reaching arm to achieve the goal of employing 1.3 million within 2016.