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Philippines Outsourcing News

Philippines Outsourcing News – July 19, 2016

 

New roadmap sees 5 million BPO jobs in 2022
The new information technology-business process management (IT-BPM) industry is expected to generate an overall 4 to 5 million jobs at the end of 2022. This was the content of the IT-BPM Roadmap 2022 released this week by the Information Technology and Business Process Association of the Philippines. The roadmap target for employment is four to five times more than the jobs generated at the end of 2015, 1.2 million, which took over a decade to generate. The roadmap, crafted by Frost & Sullivan, notes that the Philippines will sustain the strong growth of the industry, but will be challenged by the need for a more conducive business environment and the cost of infrastructure.
19 July 2016

Pag-IBIG fund outsourcing of contact centers a success 
Pag-IBIG fund, the home development mutual fund in the Philippines, has said that it has saved money in operational expenses after it outsourced its contact centers in December lasst ye. In a statement, the fund said outsourcing its call centers to business process outsourcing (BPO) firm Teleperformance proved beneficial for the institution. Pag-IBIG president and CEO Darlene Marie Berberabe said outsourcing helps the fund realize its mantra of bigger, better, faster service to members. The Pag-IBIG Fund contact center became more accessible to members since the service officially began in December. The outsourcing also helped Pag-IBIG with its collections. The agency currently has about 15.8 million members with 200,000 employers.
19 July 2016

BPO industry unaffected by South China Sea ruling
While China business does contribute a very small amount to the Philippine IT and business process outsourcing (BPO) export earnings, the recent ruling relating to the disputed South China Sea will not hurt the industry in the case of a nationalist backlash, according to Genny Marcial, director for external affairs at IT-BPO Association of the Philippines. Marcial said China contributed only USD6m to the industry in 2013, which was only about 0.004% of the total. With the Philippine IT-BPO industry focused more on the US market, the industry’s exposure to China is very negligible, she said. One analyst said, however, it will be more the businesses of Filipino-Chinese in China that may be affected by the nationalist backlash.
14 July 2016

ING Bank says BPO revenues to grow 16% in 2016
Outsourcing revenues are expected to increase 16% to USD25bn this year, higher than the remittances from Filipinos working overseas, an economist at ING Bank Manila said. The combined remittances and BPO revenues this year will hit USD47bn, according to ING Bank Manila senior economist Joey Cuyegkeng, of which remittances from Filipinos working abroad will account for USD22bn. With the two inflows combined, Cuyegkeng said the country’s external strength will be sustained this year and moderate any externally-driven weaknesses for Asian currencies.
13 July 2016

Data privacy law to benefit BPO sector
The Data Privacy Act of 2012, also known as Republic Act 10173, is expected to strengthen the country’s bid as a top business process outsourcing (BPO) destination area. According to the Freedom for Media Alternatives (FMA), which conducted two consultations in Manila and Davao City in relation to the Data Privacy Law, companies in the European Union prefer to deal with BPO companies located in areas where data privacy is protected. However, Jamael Jacob, legal policy adviser of FMA, said Filipinos are still wary about the effects of the Data Privacy Act of 2012. FMA is expected to hold its next consultation in Cebu, after which the law’s Implementing Rules and Regulations (IRR) document is expected to be completed.
19 July 2016

Continued demand for leasable office spaces driven by BPO – Ayala Land
Ayala Land Inc (ALI), one of the country’s real estate giants, has noted a continued demand for leasable office spaces in the country, driven mainly by the further growth of the business process outsourcing (BPO) industry. To capitalize on the demand, ALI said it seeks to bring its office inventory by the year end to 825,000 square meters from the current 715,000 square meters of gross leasable area. ALI currently develops properties spanning more than 6,000 hectares into economic growth centers similar to the Ayala Center in Makati City, Bonifacio Global City (BGC) in Taguig, Ayala Center Cebu and Nuvali in Laguna. ALI offices head Carol Mills said the higher occupancy it experienced last year is expected to continue this year.
15 July 2016
companies located in areas where data privacy is protected. However, Jamael Jacob, legal policy adviser of FMA, said Filipinos are still wary about the effects of the Data Privacy Act of 2012. FMA is expected to hold its next consultation in Cebu, after which the law’s Implementing Rules and Regulations (IRR) document is expected to be completed.
19 July 2016

Cebu’s BPO growth entices New Zealand to invest in education, tourism
The New Zealand government has expressed its desire to invest in Cebu’s education and tourism sector, mindful of the dynamic growth of the business process outsourcing sector in the city. New Zealand Ambassador David Strachan said the New Zealand government is considering putting up commissaries in Cebu to strengthen networking between the two places. He said the New Zealand services sector is excited about the growth of the Cebu market for New Zealand education and tourism sectors. Ambassador Strachan also said he would be expecting more Filipinos to travel to New Zealand with the opening of more direct flight services to the country.
15 July 2016

Continued demand for leasable office spaces driven by BPO – Ayala Land
Ayala Land Inc (ALI), one of the country’s real estate giants, has noted a continued demand for leasable office spaces in the country, driven mainly by the further growth of the business process outsourcing (BPO) industry. To capitalize on the demand, ALI said it seeks to bring its office inventory by the year end to 825,000 square meters from the current 715,000 square meters of gross leasable area. ALI currently develops properties spanning more than 6,000 hectares into economic growth centers similar to the Ayala Center in Makati City, Bonifacio Global City (BGC) in Taguig, Ayala Center Cebu and Nuvali in Laguna. ALI offices head Carol Mills said the higher occupancy it experienced last year is expected to continue this year.
15 July 2016

HCL Tech names new chief operating officer
HCL Technologies, a multinational IT services and outsourcing firm headquartered in India, has named C Vijaykumar as its new Chief Operating Officer (COO). HCL Technologies, which operates a business process outsourcing (BPO) center in the Philippines, said the appointment is part of efforts to accelerate its outsourcing business. Vijaykumar is currently the president of Global Infrastructure Services businesses. He currently handles HCL’s USD2.2bn business and around 30,000 employees. The appointment of Vijaykumar comes at a time when HCL Tech is set to report its Q1 numbers in August.
15 July 2016

Egypt, Philippines could cooperate in BPO sector
Philippine ambassador to Egypt Leslie J. Baja said Egypt and the Philippines could soon establish a business council that will set up an institutional framework to boost trade and increase awareness of both Filipino and Egyptian businessmen. In an interview with Daily News Egypt, Baja said one of the sectors that he can envision cooperation between the Philippines and Egypt would be the information technology sector, especially in terms of business process outsourcing. He said BPO could be something that Egyptian investors and businessmen would be interested in. Bilateral trade between the two countries has been decreasing since 2011, but Baja said there are a lot of promising prospects in Egypt for Filipino investors.
15 July 2016

Rodolfo Salalima appointed first DICT secretary
The newly created Department of Information and Communications Technology (DICT) finally has apppointed its first secretary – veteran corporate lawyer Rodolfo A. Salalima. The DICT secretary, who has over 40 years of experience in the telecoms industry, is tasked to oversee the country’s booming ICT industry, which includes the outsourcing sector. The DICT was created by law during the last months of former President Benigno Aquino III in response to the clamor from IT and business process management sector for a department separate from the Department of Science and Technology. After he retired from Globe Telecom in 2008, Salalima authored “Telecommunications in the Information Revolution” which the UP Law Center published last year.
15 July 2016
ILO says robotics won’t lead to job loss
The International Labor Organization (ILO) has dismissed fears in the outsourcing and other industries that robotic automation will led to job losses. The ILO said current trends reveal robots being deployed in a human-centric, collaborative way to raise the productivity of higher skilled workers, rather than replace them. ILO based its announcement on a new study conducted by its Bureau of Employers’ Activities, which surveys more than 4,000 enterprises and 2,700 students in the ASEAN region. The ILO report, however, recommends that workforces have to be appropriately trained with sound core skills that allow them to adapt, as well as strong technical skills to handle new technologies and work effectively alongside digitalized machines.
13 July 2016

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About staffphilippines

Is a Customized Outsourcing Specialist from Davao City, Philippines

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