DAVAO CITY, PHILIPPINES – Davao City’s home-grown Business Process Outsourcing (BPO) company, Next BPO Solutions, Inc. marks its seventh anniversary last July 10, 2016. The company was founded in 2009 by Xavier Eric B. Manalastas with a French-Canadian funding partner. When the funding partner decided to pull out of the business in early 2011, the … Continue reading
For obvious reasons, companies in highly developed economies outsource some of their business functions to countries like the Philippines to save on costs particularly on human resources. The need to achieve improved profitability and thus satisfy investors’ expectations have led companies to outsource repeatable and non-core tasks to service providers offshore. For the most part, … Continue reading
In a recent survey by Nielsen Philippines, BPO employees have been quoted as one of the most formidable members of the growing middle class population in the Philippines. This result was based on the fact that most BPO employees have affluence on their spending habits than the average consumer spending on their needs. The interview, … Continue reading
One of the major hurdles in society today is the soaring number of unemployed individuals in the community. Here alone in the Philippines, 7.5-percent of its total population alone is considered unemployed. The rate of jobless individuals in the country alone is increasing each year. The Philippines, considered a leader in the IT-BPO industry, is … Continue reading
Next BPO Solutions, Inc. has been selected to receive the “International Arch of Europe Award for Quality and Technology in the GOLD Category”. The presentation of the Award will be held during the ceremony at the Business Initiative Directions (B.I.D.) International Convention for Quality in Frankfurt, Germany on April 27th and 28th, 2013. Next BPO … Continue reading
On December 3, 2012, a Category 5 super typhoon with the designated name of Pablo (International Code Name: Bopha), ripped through the island of Mindanao where it destroyed houses, disrupted communication towers, caused power outages, flooding and land devastation, leaving thousands homeless with over 1,000 fatalities. In the midst of its destruction, it left an … Continue reading
By Darren Juffray H. Manalastas Earlier this year, The Business Processing Association of the Philippines (BPAP) and the Commission on Higher Education (CHED), both geared up to launch the Service Management Program. The said program is aimed to be integrated to the college and universities curriculum within this year and the years to come. It … Continue reading
By Darren Juffray H. Manalastas As the Philippines becomes one of the top outsourcing destinations in the world today, it is also quite expected to produce a booming number of jobs for its citizens. As cited by the World Bank on ABS-CBNNews.com through Ms. Cathy Rose A. Garcia’s article- “Higher infrastructure spending is expected to … Continue reading
So how would you know if the service provider you have selected and the staff they have hired for you are really doing their job and doing it well? If you are somewhere in North America or Europe or Oceania, and your service provider is in one of the cities in the Philippines, chances are … Continue reading
One of the current challenges faced by the offshore Business Process Outsourcing (BPO) industry is the high turn-over rate of staff. While this is largely caused by growing number of BPO companies (from both large and small players) recruiting talents from each other, this is also caused by the fact that most outsourced BPO employees … Continue reading
